Privacy Policy

This Privacy Policy explains how UNLACE (“we”, “us”) collects, uses and protects your personal information in accordance with the Australian Privacy Principles (APPs).

Information We Collect

• Contact details (name, email, phone, suburb/postcode, address for pick-up/delivery)
• Booking details (service tier, date/time, notes, uploaded photos)
• Communications (emails, messages, follow-ups)
• Website analytics (cookies or similar, if enabled)

How We Use Your Information

• To process and fulfil bookings, including inspection-based pricing
• To communicate about pick-up, delivery and service updates
• To improve our services and website experience
• To comply with legal obligations

Storage & Security

We take reasonable steps to protect personal information from misuse, interference and loss, as well as unauthorised access, modification or disclosure. Only authorised personnel have access on a need-to-know basis.

Sharing

We do not sell your personal information. We may share limited information with service providers (e.g. email or form processing) to operate the website and manage bookings.

Retention

We keep personal information only as long as necessary for the purposes set out above, unless a longer retention period is required by law.

Your Rights

You may request access to, or correction of, your personal information. Contact us using the details below.

Contact

Email: unlacesneakers@gmail.com

This policy is a general template and does not constitute legal advice.